No. Anyone can submit a report through their mobile browser with zero downloads, zero accounts, and zero friction. Scanning the QR code on a sticker opens a webpage instantly. This is intentional — maximum reporters means maximum protection for your fleet. The NotifyMe app is for fleet managers and vehicle owners — not reporters.

As soon as a report is submitted, an SMS and email are sent to your team with the GPS location and issue details. Actual delivery speed depends on mobile networks and messaging providers, so we don't promise an exact time — but it's built to reach you right away, and every notification is tracked in your dashboard.

For fleet vehicles — tire problems, lights out, swaying or load shift, hitch issues, open doors or panels, falling debris, and general safety concerns. For driver behaviour — aggressive driving, distracted driving, speeding, unsafe lane changes, illegal parking, and positive reports for great driving. For bins — bin full, overflowing, damaged, moved to a different location, or need an additional bin or size swap.

QR scanning itself does not provide GPS — the location comes from the reporter's phone GPS separately. When a reporter submits a report the browser requests location permission. If they allow it — GPS coordinates accurate to 3 to 5 metres are captured and included with the alert. If they decline — the report still goes through without coordinates. For construction sites and roadsides — outside with clear sky — GPS accuracy is excellent. Reporters who install the NotifyMe app provide GPS automatically with every report.

Unlike vehicle safety alerts where any bystander might legitimately report a dangerous tire — a bin pickup request triggers a real truck dispatch that costs your company time and fuel. A false or unauthorized pickup request wastes a driver trip. The company PIN ensures only authorized personnel on your job sites can request a pickup. Anyone who scans the bin QR without the correct PIN sees a message to contact their site supervisor — no report submitted and no dispatch triggered.

Yes — and we recommend it. Site-specific PINs give you tighter control. If a PIN from a completed job is ever shared or leaked it can only be deactivated for that site without affecting your other locations. Your dashboard shows which PIN belongs to which site so you always know who has access to what. Generating a PIN for a new site takes 30 seconds.

Three failed PIN attempts locks that device from submitting further attempts for 24 hours. PINs can be set to 4 or 6 digits. All PIN attempts including failed ones are logged in your dashboard so you can see if someone is repeatedly trying incorrect PINs on a specific bin.

Our anti-spam system limits the same device or IP address to one notification per vehicle per two-hour window. If someone submits a second report within that window — the report is recorded in our system but no second SMS or email fires. The reporter sees a thank you message so they know their report was received. A maximum of five notifications per vehicle per hour applies regardless of reporter. This protects your team from alert fatigue while controlling notification costs.

Automated screening of photo and text submissions before delivery is part of the platform we're building — the goal is to keep abusive or inappropriate content from reaching your team, with clearly harmful content blocked and borderline cases held for review. We'll share the specifics as this rolls out.

Photos submitted with a report are attached to that report and viewable in your dashboard alongside the issue details, GPS, and time — so they stay with authenticated account holders rather than going out over SMS, where quality and privacy are harder to control.

NotifyMe is designed to complement telematics platforms like Geotab, Samsara, and others — adding a public-report layer to what you already track, without replacing it. Integrations are actively being built; contact us about your specific setup and we'll walk you through the plan and timing.

We're building both an outbound API — pushing data to your systems when events happen — and an inbound API — letting your systems register vehicles and sync your roster automatically. Documentation will follow as these ship; reach out if you'd like to be an early integration partner.

NotifyMeBins works alongside your existing dispatch software. Your dispatcher receives the bin full alert with GPS in the NotifyMe dashboard and enters the pickup into your system as normal — just now with exact GPS coordinates instead of a vague phone description. Deeper integration with Trux, AMCS, and other waste management platforms is on our roadmap via the outbound API we're building. Contact us to discuss your specific software environment.

Your data is stored in Canada, on cloud infrastructure in the Montreal region, and we follow PIPEDA principles — collecting only what's needed to run the service and never selling your data. You can request access to, correction of, or deletion of your data any time at info@notifymesolutions.com. See our Privacy Policy for full details.

We build our email and SMS around anti-spam best practices — clear sender identification and an easy way to opt out (reply STOP to texts, one-click unsubscribe on email). Formal regulatory certifications are part of our compliance roadmap; see our Terms and Privacy Policy for how messaging works today.

No. Reporter identity is never shared. You receive the report content — issue type, note, GPS location, and photo if attached — but not the reporter's name, phone number, email, or any identifying information. This anonymity is by design — it encourages more people to report problems because there are no personal consequences for doing so.

For most businesses — same day. Create your account, register your vehicles or bins, and your stickers are ordered. Once stickers arrive and are applied your operation is live. No hardware installation. No IT project. No training program beyond showing your team how to log in. Most businesses are fully operational within a week of signing up.

Yes. Book a free demo and we will walk you through the complete platform using our demo environment. We also offer a pilot program for qualifying businesses where you can run NotifyMe on a subset of your fleet or bins before full rollout. Contact us to discuss what a pilot looks like for your specific operation.